AC-Ghana – Air Conditioner Refund Policy
Effective Date: 2024-01-23
Thank you for choosing AC-Ghana for your air conditioning needs. We value your satisfaction with our products. Please review our refund policy carefully before making a purchase.
1. Refund Eligibility:
- Refunds will only be processed for unopened boxes and unused air conditioners.
- The request for a refund must be made within 4 days from the date of purchase.
2. Condition of the Item:
- The air conditioner must be in its original packaging with all accessories included.
- The box must be unopened, and the product must not show any signs of use.
3. Refund Process:
- To request a refund, please contact our customer service within the specified 4-day period.
- Provide your order number, and our team will guide you through the refund process.
4. Inspection and Approval:
- All refund requests will undergo a thorough inspection to ensure they meet the eligibility criteria.
- Refund requests that do not meet the specified conditions may be subject to denial.
5. Refund Method:
- Approved refunds will be processed within 12 business days.
- Refunds will be issued to the original payment method used for the purchase.
6. Exceptions:
- Customized or special-order air conditioners may not be eligible for a refund.
- Damaged or defective items should be reported immediately upon receipt for a resolution.
7. Contact Information:
- For any questions or assistance regarding refunds, please contact our customer service team at 0204391011.
- Address: Ac-Ghana, Subsidiary of Goodluck Africa Ltd, Osu, Accra
8. Policy Updates:
- AC-Ghana reserves the right to update or modify this refund policy. Any changes will be communicated on our website.
By making a purchase with AC-Ghana, you acknowledge and agree to abide by this refund policy. We appreciate your understanding and cooperation.
AC-Ghana