AC-Ghana – Air Conditioner Refund Policy

Effective Date: 2024-01-23

Thank you for choosing AC-Ghana for your air conditioning needs. We value your satisfaction with our products. Please review our refund policy carefully before making a purchase.

1. Refund Eligibility:

  • Refunds will only be processed for unopened boxes and unused air conditioners.
  • The request for a refund must be made within 4 days from the date of purchase.

2. Condition of the Item:

  • The air conditioner must be in its original packaging with all accessories included.
  • The box must be unopened, and the product must not show any signs of use.

3. Refund Process:

  • To request a refund, please contact our customer service within the specified 4-day period.
  • Provide your order number, and our team will guide you through the refund process.

4. Inspection and Approval:

  • All refund requests will undergo a thorough inspection to ensure they meet the eligibility criteria.
  • Refund requests that do not meet the specified conditions may be subject to denial.

5. Refund Method:

  • Approved refunds will be processed within 12 business days.
  • Refunds will be issued to the original payment method used for the purchase.

6. Exceptions:

  • Customized or special-order air conditioners may not be eligible for a refund.
  • Damaged or defective items should be reported immediately upon receipt for a resolution.

7. Contact Information:

  • For any questions or assistance regarding refunds, please contact our customer service team at 0204391011.
  • Address: Ac-Ghana, Subsidiary of Goodluck Africa Ltd, Osu, Accra

8. Policy Updates:

  • AC-Ghana reserves the right to update or modify this refund policy. Any changes will be communicated on our website.

By making a purchase with AC-Ghana, you acknowledge and agree to abide by this refund policy. We appreciate your understanding and cooperation.

AC-Ghana