AC-Ghana – Air Conditioner Return Policy

Effective Date: 2024-01-23

Thank you for choosing AC-Ghana for your air conditioning needs. We strive to ensure your satisfaction with our products. Please review our return policy carefully before making a purchase.

1. Return Eligibility:

  • Only unopened boxes and unused air conditioners are eligible for return.
  • The return must be initiated within 4 days from the date of purchase.

2. Condition of the Item:

  • The air conditioner must be in its original packaging with all accessories included.
  • The box must be unopened, and the product must not show any signs of use.

3. Return Process:

  • To initiate a return, please contact our customer service within the specified 4-day period.
  • Provide your order number, and our team will guide you through the return process.

4. Inspection and Approval:

  • All returned items will undergo a thorough inspection to ensure they meet the eligibility criteria.
  • Returns that do not meet the specified conditions may be subject to a restocking fee or may be ineligible for a refund.

5. Refund Process:

  • Upon approval, refunds will be processed within [insert number] business days.
  • Refunds will be issued to the original payment method used for the purchase.

6. Exceptions:

  • Customized or special-order air conditioners may not be eligible for return.
  • Damaged or defective items should be reported immediately upon receipt for a resolution.

7. Contact Information:

  • For any questions or assistance regarding returns, please contact our customer service team at 0204391011.
  • Address: AC Ghana ,Subsidiary of Goodluck Africa Ltd , Osu, Accra.

8. Policy Updates:

  • AC-Ghana reserves the right to update or modify this return policy. Any changes will be communicated on our website.

By making a purchase with AC-Ghana, you acknowledge and agree to abide by this return policy. We appreciate your understanding and cooperation.

AC-Ghana