Privacy Policy

Ac-Ghana.com is a subsidiary of Goodluck Africa Ltd.
At AC Ghana, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting or making a purchase on Ac-Ghana.com.

1. Information We Collect

We collect personal and non-personal information to provide better services and improve your shopping experience. The types of information we collect include:

a. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party payment providers)

b. Non-Personal Information

We may automatically collect non-identifiable information such as:

  • Browser type and version

  • Device type and operating system

  • IP address and location

  • Pages visited and time spent on the site

This helps us analyse traffic patterns and enhance our website’s performance.

2. How We Use Your Information

Your information is used to:

  • Process and fulfil your orders

  • Provide customer support and respond to inquiries

  • Send order confirmations, delivery updates, and promotional offers

  • Improve our products, services, and website functionality

  • Comply with legal and regulatory obligations

We will never sell or rent your personal information to third parties.

3. Payment Security

All online payments on Ac-Ghana.com are processed through secure and trusted payment gateways that use SSL encryption.
AC Ghana does not store your payment card details on our servers.

4. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies are small data files stored on your device to:

  • Remember your preferences and login details

  • Track shopping cart items

  • Analyse site traffic and user behaviour

You may disable cookies through your browser settings; however, some parts of the website may not function properly if cookies are turned off.

5. Third-Party Services

We may share limited information with trusted third-party service providers for:

  • Payment processing

  • Order delivery and logistics

  • Website analytics (e.g., Google Analytics)
    These providers are required to protect your data and use it only for the purpose of providing their services.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Complete your transactions,

  • Provide after-sales support,

  • Comply with legal and tax obligations.

Once no longer needed, your data will be securely deleted and anonymised.

7. Information Protection

We implement industry-standard security measures to safeguard your information, including:

  • Secure servers and firewalls

  • Data encryption

  • Limited access to personal data for authorised personnel only

While we strive to protect your data, no method of online transmission is completely secure. You share your information at your own risk.

8. Your Rights

You have the right to:

  • Access, update, or correct your personal information

  • Request the deletion of your data where applicable

  • Opt out of marketing emails at any time by clicking “Unsubscribe” in our messages

To exercise any of these rights, please contact us at info@ac-ghana.com.

9. Links to Other Websites

Our website may contain links to third-party websites.
AC Ghana is not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy

AC Ghana reserves the right to update or modify this Privacy Policy at any time.
Changes will take effect immediately upon posting on this page. We encourage you to review this policy periodically to stay informed.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
📧 info@ac-ghana.com
📞 0207020000
🏢 Goodluck Africa Ltd, Osu, Accra, Ghana